These terms apply to all bookings made with Falux Courier (Falux One LTD). Please read them carefully before placing an order.
Falux Courier is the trading name of Falux One LTD, a company registered in England and Wales. Our registered address is 1 Water Vole Way, Doncaster, DN4 5JP. References to 'we', 'us' and 'our' mean Falux One LTD. References to 'you' and 'your' mean the customer placing the booking.
A booking is accepted only when we issue a written confirmation by email, SMS, WhatsApp or through our online quote system. Quoted prices and ETAs are valid for the booking they are issued against and may be re-priced if the consignment details (weight, dimensions, postcodes, vehicle type or timing) change at the time of collection.
3.1 Account Customers: Approved credit account customers will be invoiced on our standard agreed corporate payment terms.
3.2 Non-Account Customers: Private individuals and non-account commercial customers must pay in full via credit/debit card or electronic transfer before collection can take place, unless otherwise agreed by us in writing.
3.3 Taxes and Late Payment: All prices are quoted in GBP and exclude VAT unless explicitly stated. Late payment of any undisputed invoice may result in the immediate suspension of further bookings and the application of statutory interest and debt recovery costs in line with the Late Payment of Commercial Debts (Interest) Act 1998.
3.4 Right of Lien: We shall have a general and particular lien on all goods and documents in our possession for all monies, debts, and invoice charges due to us from you. If any invoice remains unpaid for more than 28 days from the due date, we reserve the right to retain the goods and, upon giving 14 days' written notice, sell or dispose of the goods at your expense to recover the outstanding debt.
4.1 Cancellations and Aborted Collections: You may cancel a booking before the driver is dispatched at no charge. Once a driver has been dispatched, a minimum charge equal to the driver's outbound travel may be billed. If the driver attends a collection address and is unable to load (no goods ready, locked premises, refused entry, or insufficient access), an aborted collection fee will be charged at our standard hourly rate plus any wait time.
4.2 Waiting Time: The first 30 minutes at both collection and delivery sites are completely free of charge. After the free 30 minutes, waiting time will be billed to the customer pro-rata in 15-minute blocks at a rate of £25.00 per hour for small vans, and £35.00 per hour for all larger vehicles.
5.1 Business-to-Business (B2B) Shipments: All commercial and business consignments are carried strictly subject to our standard independent trading limits. Our legal liability for any loss, mis-delivery, or damage to business goods is strictly limited to the lesser of: (a) the actual value of the goods, or (b) a weight-based calculation of £1,300 per tonne on the gross weight of the damaged or lost cargo, up to an absolute maximum ceiling of £5,000 per consignment.
5.2 Consumer (B2C) Shipments: For private individuals and non-business retail customers, our standard liability for the loss of or damage to any parcel is strictly capped at a maximum of £50 per consignment.
5.3 Declared Value Surcharge: Any consignment with a total replacement value exceeding the standard caps outlined above must be declared to us in writing prior to booking. We reserve the right to apply an insurance surcharge to arrange extended Freight Liability cover up to a maximum agreed limit, or decline the booking.
5.4 Exclusions & Consequential Loss: We accept no liability under any circumstances for indirect, economic, or consequential loss, including but not limited to loss of profit, business interruption, factory downtime, or loss of contracts caused by delivery delays. Furthermore, unless explicitly agreed in writing, we accept no liability for high-target or fragile exclusions, including cash, bullion, fine art, precious gemstones, unboxed electronics, or glass.
We do not carry: dangerous goods classified under ADR (unless a specific contract is in place), live animals, perishable food without temperature control, illegal items, firearms, controlled drugs without licence, or any item the carriage of which would breach UK or international law. You must declare the nature of the goods accurately at the time of booking; we may refuse or abort carriage if undeclared restricted goods are presented.
Delivery is completed when the driver hands the consignment to a person at the delivery address and obtains a digital signature. Where a recipient is not available, we may, at our reasonable discretion, leave the consignment with a neighbour, in a designated safe place agreed with you, or return it to depot for re-delivery (which may incur an additional charge). A timestamped digital POD is provided after every delivery.
Some collections and deliveries are carried out on our behalf by self-employed, subcontracted or third-party drivers and courier partners. All such drivers act for us in respect of your booking and are required to access, read and comply with these Terms & Conditions, together with our confidentiality and data-handling obligations and our service standards, before undertaking any job. We remain your point of contact for the booking and accept responsibility for the carriage in accordance with these terms, whether the work is performed by our own staff or by a subcontracted driver. Subcontracted drivers may only handle your consignment and personal data for the purpose of fulfilling your delivery, in line with our Privacy Policy.
All transit times and ETAs are estimates given in good faith. We are not liable for delays caused by traffic incidents, weather, mechanical breakdown, third-party road closures, customer-caused delays at collection or delivery, or any cause outside our reasonable control. Where a booking is time-critical we will agree this in writing in advance and use reasonable endeavours to meet the agreed window.
We process personal data in accordance with the UK GDPR and our Privacy Policy, including information collected via our online quote system, booking portal and WhatsApp communications. Data is used solely for the fulfilment of courier bookings, invoicing, proof-of-delivery records and internal quality management. We do not sell or share your data with unrelated third parties. Booking contact details, consignment notes and digital POD records are retained for seven years in line with our legal and HMRC accounting obligations. For data access requests, corrections or erasure enquiries, please contact us at support@faluxone.co.uk.
These terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.
Questions about these terms can be sent to support@faluxone.co.uk or by post to Falux One LTD, 1 Water Vole Way, Doncaster, DN4 5JP.
We are not liable for failure to perform any obligation where such failure is caused by circumstances beyond our reasonable control, including but not limited to severe weather events, acts of government or public authority, road or transport network closures, fuel shortages, or industrial action. In such circumstances we will notify you as soon as reasonably practicable and will use our best efforts to resume normal service with minimum disruption.
We may update these terms from time to time to reflect changes in our services, pricing structures or applicable law. The current version will always be published on this page, with the last-updated date shown below. Continued use of our courier services after an updated version has been posted constitutes your acceptance of the revised terms. We recommend that account customers and regular users review this page periodically to remain aware of any changes.
Last updated: 21 June 2026.